Christine Critchley - Health & Safety Consultant

Christine is a principal consultant and trainer with System Concepts. Before moving to System Concepts, she was the health and safety controller with Freemans mail order for 15 years. For two years running, Christine won the British Institute of Facilities Management Award for Training Programme Presenter of the Year. In 2005 she won a Lifetime Achievement Award. Christine specialises in: public speaking on health, safety and ergonomics; customising and presenting in-house courses; conducting health and safety audits and risk assessments and providing health and safety support and guidance to clients. Christine’s particular strengths are in the development of practical solutions in the management of health and safety and the integration of safety management systems into business processes.
Christine's picture
System Concepts
Telephone number: 
07802 705 242 or +44 20 7652 6758


Christine 's Testimonials

The course delivery was excellent and several managers commented that your personal understanding and professional knowledge, coupled with your friendly disposition made an anticipated tedious event very enjoyable and valuable to everyone.

- John Mills, UK Facilities Director, Bookham

We use you for H&S training and have found that the style of your presenter/trainer is more helpful and conducive to learning than other companies we have used.

- John Heath, Shopfitting Manager, Lloydspharmacy

I was most impressed with the flexibility of the course providers. They tailored the delivery of the course around the individual group of workers who attended the session with minimal disruption to the company’s day to day activity.

- Amin Ferdosian, Health, Safety and Environment Advisor, Johnston Sweepers, Dorking

An excellent presentation – kept audience fully engaged and involved.  It was nice to see a presentation tailored to real Johnston processes.

- Richard Cardwell, General Manager, Johnston Sweepers, Sittingbourne

It is so refreshing  to encounter a company who are so efficient, have such great customer service and really make the whole process so easy for the client.

- Victoria Wilson, Panorama Antennas

Christine, I wanted to thank you for the course I attended with you on Monday & Tuesday, I have to say it was the best course I have ever attended. I gained a great deal of new knowledge from the course and will be putting it into action within the next week or so, I have also booked two members of my team on the course with you in June.

- Maria Chaplin, Facilities Manager, Weber Shandwick

With System Concepts' expertise we have been able to address health and safety concerns and adopt best practices in ergonomics whilst also developing the skills to tackle future challenges.

- Thos O' Brien, Waterford Crystal.

We have been very pleased with the way the System Concepts team have picked up the project and run with it, kept us informed about progress and concentrated on the high priority areas which will have the most impact on the health, safety, productivity and morale of our staff and visitors.

- Nick La Hive, Facilities Manager, Museum of London.

A very impressive piece of work, thanks.

- Nick Mallett,Partner, DMH Stallard LLP

System Concepts works as a key part of the team and brings considerable experience to the design process, always ensuring that recommendations made are commercially realistic and practical.

- Jesus Lopez, Engineering Manager, Hewlett Packard.

Having now worked on a number of projects with SC I have found them to be an excellent partner. Their attention to detail, whilst remaining totally focused on the wider picture, is of a very high order and throughout all of our joint projects they have remained flexible and responsive to my requirements. I would have no hesitation in recommending their services to whomever requires a professional and multi skilled team.

- Jack Wraith MBE, Chair of the Mobile Industry Crime Action Forum

We were impressed with the way in which System Concepts led a group of very diverse individuals, enabling their discussions, appreciating their varied access needs, and guiding them through the complex ideas not only of Ouch's current proposition, but also the ideas we have for future developments. The results of the focus group have been invaluable in influencing the direction of the project.

- Vaughan Simons, Assistant Content Producer, BBC Ouch!

System Concepts' analysis was exactly what we were looking for.  Their expert review offered insights into all dimensions of our software.  The recommendations were practical and easy to turn into development requirements.  Understanding how we compared with competitor products meant that we could prioritise these developments to make most headway on our market.

- Rich Cole, Product Manager at O2

I just wanted to say thank you for your support this week. I think it is a testament to System Concepts and you Guys as individuals that we at LV= are able to trust you to meet our objectives and that they are always delivered to a high standard.  Thanks again for the expert review and I look forward to our user testing findings.

- Alan Lay, Web Content Manager, eCommerce,

Thank you for your assistance.  We appreciated the thoroughness with which you conducted the research and tabulated the results.  The detail in the report exceeded expectations.

- David Maltz, Novartis Pharma - TRD San Carlos, Director, Device Technology

System Concepts has proved invaluable in reviewing our Grocery and non-food sites providing accessibility and usability guidance on how best to serve a broad range of customers with varying abilities. Where there is an issue they have provided options for how best to improve the overall shopping experience.

- Rob Hornby, Online Test Manager, Sainsbury's

I just wanted to say thank you to your and your team for a fantastic job on Friday.  We had a few unforeseen hiccups, but the team went the extra mile and were extremely supportive and professional at all times to ensure that the day was a success and we got some great data for our research.

- Dee Doherty, Outsource Manager, Climax Studios

I’m very impressed by the quality and professionalism of System Concepts’ work and the flexible way they work with our team.  Their projects are well designed and results are creatively presented to provide customer-focused inspiration to our design teams.

- Bryce Ashdown, Principal User Experience Manager, Vodafone Group Services Limited

As I've come to expect from System Concepts we received efficient, friendly service from a knowledgable team who understood our requirements perfectly and facilitated both lab and home sessions excellently.

- BBC Newsround User Testing Manager

As an active participant in international standardisation, I find the material about usability standards on the System Concepts website an excellent summary.

- Tomas Berns, Chair of Swedish Standards Ergonomics Committee

Of all the projects I've come across, Something Special was the one where the audience and the producers had the least in common, so it was completely reliant on research and testing. Its success would have been impossible without the thorough, iterative, test driven process, gaining audience understanding and evolving the product as it went along.

- Ian Hamilton,Senior Designer, BBC

Today was some of the best user testing we've had on this project to date. A ton of insight. This was a great combination of good recruitment, a good test script, wires that finally had a lower level of detail, and of course your team's efforts. Yet again, thank you for being flexible with this project. Much appreciated.

- Matt Jones, O2 Customer Experience Design & Usability

System Concepts very quickly got their head around the brief and efficiently completed the study in the agreed timeframe which was great as we were in a bit of a hurry. Combining both lab based and remote testing provided us with the correct mix of detail and quant data to effectively make the most appropriate improvement decisions.

- Senior Customer Experience Research and Design Manager, Leading Mobile Network Provider

I'd like to thank you and congratulate you on a very impressive report. I have seen a lot (and I mean a lot) of reports but this is by far the best I have had given to me.  So many thanks for excellent job!

- Ylva Berns, Specialist Usability Experience, Major Appliances EMEA, Electrolux Group Design

System Concepts have a deep understanding of our target children's audience and the best methods to obtain accurate and informative data from them. They also understand how to put children at ease prior to the session and how to avoid the pitfalls that can be encountered once the session's running. I've been particularly impressed with thoroughness of their user testing analysis reports. Very nice people to work with, offering valuable advice and accommodating last minute script amends at short notice!

- John Brennan, design team Creative Director, CBBC website rebuild

The report was a fantastic read. We have started to implement some of your recommendations in the re-design of the system. You also raised some issues that we had identified internally and it was a real benefit to have confirmation that these areas really did need improvement.

- Tom King, Information Systems, Hermes Parcelnet Limited

I have been thoroughly impressed by the whole approach Systems Concepts have taken in supporting us on this piece of work. From the initial call, through Nationwide changing our mind, to the speed you issued the report – the service and quality of content is excellent. Happy to recommend you to colleagues in the future.

- Paula Walden Project Delivery Manager, PPI Programme, Nationwide

Massive thanks to System Concepts for your brilliant work. It will be extremely helpful to me and the project team as this product progresses. I'll keep you posted on how we get on if you like, and of course you will be the first people I call if I get the opportunity to do some more research or out source any testing.

- Nancy Willacy, User Experience Specialist, Wellcome Trust